STANDARD REFUND TERMS
Products purchased from Venus9hosting may be refunded only if canceled within 30 days of the date of the transaction.
Note: If a refund back to the original payment method is not possible, a refund to your Venus9hosting balance can be offered as an alternative.
“Date of the transaction,” for the purpose of this Refund Policy, means the date of purchase of any product or service, which includes the date any renewal is processed by Venus9hosting in accordance with the terms and conditions of the applicable product or service agreement (Terms of Use). You may cancel a product at any time, but a refund will only be issued if cancellation is requested within the refund timeframe specified for the applicable product, if available at all. Note: Some products have different policies or requirements for a refund associated with them, including some products that are not eligible for a refund under any circumstance. Please see below for refund terms applicable to such products:
PRODUCTS AVAILABLE FOR REFUND UNDER STANDARD TERMS
Hosting (all plans, except first payment after Free Trial)
Domain Transfers (.eu transfers are an exception. EURid charges a non-refundable transfer fee. If the transfer fails for any reason, the customer must start over and pay the transfer fee again. .es transfers are also non-refundable.)
SSL Certificates
Daily Backups
CloudFlare
Venus9hosting Email
Titan Email
Priority Support
NordVPN 6 and 12-month plans
Windows VPS
Minecraft VPS
Linux VPS
PRODUCTS NOT AVAILABLE FOR REFUNDS
Redemption Fees
Domain Name Renewals
Privacy Protection
SEO Toolkit
SEO Marketing Panel
Google Workspace Email
VPS License
Any products or services that were suspended, canceled, or terminated due to the abusive usage of the products, services, or any other violation of the Terms and Conditions are not eligible for a refund.
The purpose of the refund is for customers to try and understand whether the services provided by Venus9hosting suit their needs. In any way, Venus9hosting will not tolerate abusive usage of refunds (i.e., refunding the same services multiple times and (or) repetitively purchasing and asking for a refund for services purchased in bulk, etc.). Venus9hosting remains a right to unilaterally decline the request for a refund if any of the signs related to the abusage of the refunds occur.
